Maintenance Periods


GoReact regularly updates its online applications with new features, bug fixes, and system upgrades. Such updates fall into three categories:

Small Update Minor Update Major Update

Downtime: None

Frequency: Weekly or more

Downtime: Up to a few minutes

Frequency: 1-2x per month

Downtime: Up to several hours

Frequency: 2-4x per year

Scheduling Window: Anytime Scheduling Window: Non-peak hours Scheduling Window: Fri-Sat evenings*

*Major updates and their associated scheduled downtime will be announced by email or online notice to Instructor and Admin account holders in advance of the updates.

Uptime Objectives


Our current service level objectives, measured monthly and excluding scheduled maintenance, are as follows:

Weekday Peak Weekend Peak Non-Peak
7am - 10pm MDT M-F 7am - 10pm MDT Sat-Sun 10pm - 7am MDT

Uptime % Goal:

99.9%

Uptime % Goal:

99.5%

Uptime % Goal:

99.0%

These percentages indicate our uptime objective. For example, we aim to be unavailable less than 0.1% of the time (less than 90 seconds per day on average) during the 7:00 am to 10:00 pm Weekday Peak periods.

GoReact Real-Time Status


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