Troubleshooting: LTI error messages

Most LTI error messages can be resolved by editing the GoReact tool settings and ensuring that the tool is set up correctly.  Links to the setup guides for each LMS can be found below.

Key/Secret incorrect


The error message "The key/secret isn't correct" can be resolved by editing the tool installation and by re-entering the key and secret. 

Key/Secret incorrect

Assignment not set up


If students are seeing the error message, "We're terribly sorry, but it looks like your instructor hasn't finished setting up GoReact for this assignment.  Please let them know."  Then the GoReact assignment was created in the LMS, but never opened by the instructor.  Once you (the instructor) open the GoReact assignment and select the GoReact activity type and any additional settings, then this error will be resolved.  When you open the assignment in your LMS and see the GoReact dashboard, then you know that the assignment is set up correctly.

Assignment not set up

Missing setup information


The error message "GoReact is missing setup information," is shown if any of the required parameters are missing.  If you expand the "Show Details" section, then you can view which parameters are missing.  If you edit the GoReact tool in your LMS and allow the missing parameter(s) to be sent to GoReact, then this error will be resolved.

Missing setup info

Failed to insert activity


In Canvas, the error message "setup: Failed to insert Activity! setupVerification: AppActivity could not be found," is caused when a GoReact assignment is set up directly in a module.  GoReact assignments can only be set up from the "Assignments" tab in Canvas.  For more information, see the Creating GoReact assignments in Canvas guide.   

Setup in Modules

Incorrect assignment setup


If you are seeing the error message "{"status":false,"error":"Unknown method."}" then it means you are opening the URL https://lti.goreact.com/lti/v1 directly.  You can't navigate to this URL directly, so you will need to double check that the GoReact tool and assignment are both set up correctly (assignments should always be set up using the external tool installation and not as a link). 

access via URL

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