Troubleshooting: Uploading
Please note
The most common issues with uploading are:- Poor/Inconsistent Internet Connection / Upload Speed
- File Size
- Corrupt File, or Unsupported File Type
Below, we will address our recommendations for how to overcome those issues.
Alternative ways to post!
On top of uploading, GoReact does offer direct recording which you can try too! Please follow our Recording a Video guide for that.
Poor/Inconsistent Internet Connection / Upload Speed
GoReact is reliant on your internet speed to work properly. The speed in which you're able to connect to websites via upload, or download is very important! To test your internet speed, please follow this guide here: Speed Test
Once you run that test, here are a few simple things you can try to improve your upload / download speed:
- Clearing your cache/cookies for "all-time".
- Closing all applications, especially those that may be consuming a lot of bandwidth (Netflix, online games, other uploads or downloads)./li
- Restarting your computer.
- Restart your router.
- Plug your computer directly into your modem using an Ethernet cable.
- Limit the number of devices connected to your network
If you've followed these steps, and your video is still not posting due to slow speeds, you will need to move to a faster internet connection.
File Size
GoReact has a strict 4GB file size limit. You can split your video into parts, or compress the file.
This guide will walk you through Compressing your Video for Upload. You'll note at the top of the guide that we recommend you change your camera resolution before you start your recording, so that you aren't creating unnecessarily large files. This will help prevent the need to compress your file for future recordings, but the guide will help you get your current file compressed and uploaded.
Corrupt File, or Unsupported File Type
GoReact supports the following file formats: Supported File Formats
If you find your video cannot be played outside of GoReact, it could mean that the file has been corrupted, and you will need to re-record.
Failed uploads and error messages
Shucks message
This error message generally results from your computer's time not being set according to your location, but there is more to it than just what your clock says. To check this, follow the steps below.
Steps for Mac users:
- Click the time on the upper right of your computer screen and from the drop-down menu select "Open Date & Time Preferences".
- Click the padlock icon
on the bottom left and enter your Mac password to make changes.
- On the Date & Time tab, make sure that "Set date and time automatically" is selected the drop-down is set to "Apple Americas/U.S. (time.apple.com)" as applicable.
- Navigate to the Time Zone tab and make sure that "Set time zone automatically using current location" is selected.
- Click the padlock icon on the bottom left to save the settings, refresh your browser, and try to upload again.
Steps for Windows users:
- Click the Windows Key + S and type in "Services." Then select Services from the menu.
- Locate the "Windows Time" service and double-click.
- Under "Startup type," select "Automatic".
- Check the Service Status. If it is running click "Stop" and the "Start" again. If the service is not running then click the "Start" button.
- Click "OK".
- Reboot your computer. If you are still getting the "Shucks...." message then we need to change the time server.
- To change the time server click the Windows key + S and type in Control Panel. Then select Control Panel from the menu.
- Select "Clock and Region" and then "Date and Time."
- Navigate to "Internet Time" and click the "Change Settings" button.
- In the Server section select "time.nist.gov" and click "Update Now"
- Click "OK" to save the changes.
- Reboot your computer and retry your upload.
Houston, we have a problem...
This error message generally results from your connection timing out. If your upload is taking an unusually long time, it's possible that your connection has timed out and your upload will fail. (This is more common on wireless connections.) To resolve this, follow the steps in the "Slow uploads" section above.
Upload won't get past 0%
This error generally results from a corrupt file. Make sure that you can play your complete video on your computer. If you can play the complete video on your device, log out of GoReact, and then log back in and try your upload again. You can also try uploading in a different browser.
In some cases getting stuck at 0% can also be caused by your computer's time settings being wrong. (See the Shucks! error message above.)
Error loading media: file could not be played
This error message is shown when trying to play an uploaded video where the complete file wasn't received by GoReact. In this case, you will need to upload your video again.
Processing failed
GoReact automatically converts uploaded videos to MP4 files at 360p resolution. If your file could not be successfully converted and you see the "processing failed" error message, then you will need to upload your video again.
My upload seems stuck in "Processing"
GoReact automatically converts uploaded videos to MP4 files at 360p resolution. If your uploaded video seems to be stuck in "Processing" for longer than a few minutes, try manually refreshing the page - it may just be that the page didn't update properly when processing completed. If it is taking longer than that, you can leave the page and check back later.