Availability

Day Business Hours (MDT) After Hours (MDT)
Monday 9am - 5pm 5pm - 10pm
Tuesday 9am - 5pm 5pm - 10pm
Wednesday 9am - 5pm 5pm - 10pm
Thursday 9am - 5pm 5pm - 10pm
Friday 9am - 5pm 5pm - 10pm
Saturday closed 10am - 10pm
Sunday closed 10am - 10pm
Target response times: 30 minutes during business hours, 4 hours after hours, and 12 hours outside of business and after hours.

Student Support


Students can contact us via ticket or chat. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right. To send in a ticket, click the button below.

Student Support

We do not have phone support for students.  Student phone callers will be asked to submit their support request online, so please use one of the methods above.  

After Hours, live support (phone, and chat) is not available. Please go through the process of submitting an email ticket here: Submit a new ticket.

Instructor Support


For the quickest, and most concise support possible, instructors should contact us via ticket, or chat. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right. To send in a ticket, click the button below.

Instructor Ticket Support

Instructor Chat Support

We prefer that all users submit a ticket or chat first, and if needed a live meeting can be scheduled. Please use one of the methods above for your initial contact.

After Hours, live support (phone, and chat) is not available. Please go through the process of submitting an email ticket here: Submit a new ticket.

ASL Office Hours


GoReact offers office hours to help support our ASL Customers in their native language. To contact Molly Sachs, please click the following link:

Molly Sachs Zoom Room

At this time, Molly has scheduled the following availability with more dates upcoming:

  • May 23rd - 12:00pm - 2:00pm MST
  • May 30th - 12:00pm - 2:00pm MST

Please be advised, this is for instructors only. Students will be asked to submit their support request online, so please use one of the methods above.

Holidays


GoReact provides after-hours support on the following holidays: 

  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day*
  • Labor Day
  • Thanksgiving Weekend (Thu–Fri)
  • Christmas Break (Dec 24–Jan 1)*

*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.

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