Availability
| Day | Business Hours (MDT) | After Hours (MDT) |
| Monday | 9am - 5pm | 5pm - 10pm |
| Tuesday | 9am - 5pm | 5pm - 10pm |
| Wednesday | 9am - 5pm | 5pm - 10pm |
| Thursday | 9am - 5pm | 5pm - 10pm |
| Friday | 9am - 5pm | 5pm - 10pm |
| Saturday | closed | 10am - 10pm |
| Sunday | closed | 10am - 10pm |
| Target response times: 30 minutes during business hours, 4 hours after hours, and 12 hours outside of business and after hours. | ||
Student Support
Students can contact us via ticket or chat. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right. To send in a ticket, click the button below.
We do not have phone support for students. Student phone callers will be asked to submit their support request online, so please use one of the methods above.
After Hours, live support (phone, and chat) is not available. Please go through the process of submitting an email ticket here: Submit a new ticket.
Instructor Support
For the quickest, and most concise support possible, instructors should contact us via ticket, or chat. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right. To send in a ticket, click the button below.
We prefer that all users submit a ticket or chat first, and if needed a live meeting can be scheduled. Please use one of the methods above for your initial contact.
After Hours, live support (phone, and chat) is not available. Please go through the process of submitting an email ticket here: Submit a new ticket.
ASL Office Hours
GoReact offers office hours to help support our ASL Customers in their native language. To contact Molly Sachs, please click the following link:
At this time, Molly will be available between 11:00am - 1:00pm MST October 9th, October 30th, November 6th, and November 20th. More dates will be announced and updated as needed.
Please be advised, this is for instructors only.
Holidays
GoReact provides after-hours support on the following holidays:
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day*
- Labor Day
- Thanksgiving Weekend (Thu–Fri)
- Christmas Break (Dec 24–Jan 1)*
*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.