Availability
| Day | Business Hours (MDT) | After Hours (MDT) |
| Monday | 7am - 5pm | 5pm - 10pm |
| Tuesday | 7am - 5pm | 5pm - 10pm |
| Wednesday | 7am - 5pm | 5pm - 10pm |
| Thursday | 7am - 5pm | 5pm - 10pm |
| Friday | 7am - 5pm | 5pm - 10pm |
| Saturday | 10am - 10pm | |
| Sunday | 10am - 10pm | |
| Target response time: 30 minutes during business hours, 4 hours after hours, 12 hours outside of hours | ||
Student Support
Students can contact us via ticket or chat. To send in your request by ticket, please fill out a support request here. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right.
We do not have phone support for students. Student phone callers will be asked to submit their support request online, so please use one of the methods above.
Instructor Support
Instructors can contact us via ticket, chat, phone, or VP. To send in your request by ticket, please fill out a support request here. If our chat agents are available, a chat bubble will be displayed on the GoReact home page at the bottom right.
Holidays
GoReact provides after-hours support on the following holidays:
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day*
- Pioneer Day (24 July—Utah State Holiday)*
- Labor Day
- Thanksgiving Weekend (Thu–Fri)
- Christmas Break (Dec 24–Jan 1)*
*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.