Troubleshooting for Instructors

Troubleshooting for Instructors


I can't log in

The two most common reasons for problems logging into GoReact are an incorrect email address, or trying to log in on the wrong platform.

  • If you created your account on goreact.com: Make sure you are entering the email address you used when you signed up for GoReact and always double check the spelling (we frequently find that the issue is just a simple typo!).
  • If you use an LMS like Canvas or Blackboard: You cannot log into goreact.com. Instead, you must log into your LMS platform directly. For example, if your school uses GoReact in Canvas, log into Canvas. You will receive an error message if you try to log into our website since your account doesn't exist as a goreact.com account.

Students can't see my activity

On goreact.com: Check the "Availability Date" in the activity settings. If this date is set to a future date, students will not be able to see the activity until the date (and time) specified. You can view this by selecting the activity on the left and clicking Edit Activity from the Activity Options menu (three dots). Once there, click Edit on the upper right and you will then be able to adjust the Availability date.

In Canvas: You may need to check the "Availability Dates" in the "Canvas Assignment" settings. To get there, click on the assignment in question and then click "Edit Assignment Settings" in the upper right.

In Blackboard: Edit the assignment settings by clicking the drop-down menu next to the assignment name and check the "Options." Make sure "Permit Users to View this Content" is set to "Yes" and the "Date and Time Restrictions" are set up correctly.

In D2L/Brightspace: If your students are unable to see your GoReact activity in D2L, make sure to check the assignment "Start" and "End" dates. To do this click the drop-down menu next to the topic name and select "Edit Properties In-Place."

In all LMS's: If you've verified the availability dates and your students are still unable to see your GoReact assignment, it's likely that the LTI tool was installed incorrectly. Please see the Shared Secret/Consumer Key section below.

My account is out of time

Upon account creation instructors are provided 30 free minutes of recording time for testing purposes. Any video uploaded or recorded to an activity in GoReact will count against this time unless it has a paid presenter attached. Video comments, stimulus media, and resources do not count against your time. Once that 30 minutes is used, videos can no longer be uploaded or recorded to your account.

If you are unexpectedly out of time and cannot submit a video, check your Course Settings (click the "Edit" button next to the course name). Make sure your course is set to Student-Pay. If your course is not set to Student Pay and it should be, you will need to contact GoReact Support to change that for you. Then, once students pay for their own unlimited recording time, any time that was used by their videos will be restored to your account.

My recording screen is black

The recording screen will be black if your camera isn't detected, which generally means that either Adobe Flash is not updated, installed, or enabled correctly, or GoReact has not been allowed access to your camera. To check these things, please see our Adobe Flash guide.

My students' videos won't play

If your students' videos will not play for you, try clearing your browser's cache and cookies. This will clear up any data your browser has stored for this video session and can resolve some playback issues. You can also try using a different browser to see if they will play there. (This will also help determine if the problem is specific to a particular browser or is an issue with the video itself.)

If you cannot get the videos to play, contact us at GoReact Customer Support.

I can't see my student's video

If your student says they submitted their video but you can not see it, the reason is most often because the student has not yet "posted" the video. The student will need to click "Play" on the video and then click "Done." This will prompt them to post the video and you will be able to see it on your Dashboard. (You can also check this by masking as the user.)  If the student was transferred to a new course, they will need to assign their videos in the new course.  

My screen is white when I log in

If you are logging in and seeing a white screen, this is usually a result of an ad blocker. Try whitelisting GoReact or temporarily disabling the ad blocker in the browser you want to use. If you are still having issues, contact us at GoReact Customer Support.

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